Choose files to back up and click 'Next.' Connect an external drive to the laptop or insert a blank disc into the optical drive.Click 'Back Up Your Files (Recommended)' and select 'Next.'

Select 'System Recovery' from the 'I Need Help Immediately' section in the left pane.

Turn on the computer and repeatedly press the F11 key, about once every second, until Recovery Manager opens.

HP Recovery Manager is the program HP designed for restoring Windows system. It’s a good choice if you can live without your existing files.

Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.The system restore would probably delete your files and programs though it allows you to make a backup before restore.

Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.

Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.

Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.

HP Support Solutions Framework - Windows Service, localhost Web server, and Software.

This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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